Refund & Return Policy

All WAKOZII products are made to order. All sales are final, except where required by law.

No Refunds for Made-to-Order Items

Because our products are custom-made, we do not offer refunds or returns for:

• Change of mind

• Wrong color, design, or size selection

• Personal preference

• Minor color or print variations

This is in accordance with:

• UK Consumer Contracts Regulations (custom goods exemption), and U.S. consumer protection laws allowing final sale for custom products. 

  
  

  Replacements for Faulty, Damaged, or Incorrect Items

  We will provide a free replacement if:

  • The item arrives damaged

  • The item is defective

  • The wrong item is delivered

  Requests must be submitted within 7 days of delivery and must include your order number and clear photos of the issue. 

  How to Request a Replacement

  Email: support@wakozii.com
  Include your order number and photos.

  Exclusions

  Replacements are not offered for:

  • Customer ordering errors

  • Normal manufacturing or color variations

  • Minor print placement differences

    Legal Rights

    This policy does not affect your statutory rights under UK or U.S. law.